Experience: 1 – 2 years

Location: Mumbai

Only female Candidate.

Job Profile:

Resolve service calls using documented procedures.
Handle routine helpdesk responsibilities and ensure time resolution as per Senior Management’s Services.
Attend helpdesk calls through mail and calls, revert them and troubleshoot 1st level problems..
Attend support calls, solve routine issues and escalate complex issues based on priority.
Develop, execute and follow IT operational policies, standards and work instructions for customer support.
Ensure customer satisfaction through continuous status information.
Co-ordinating wit engineers for remote support and daigonasing networking issue, hardware and software issue and forwarding calls to particular team.
Work as a part of operational team and respond to end-user issues.
Troubleshooting the desktop related issues and configuration of OS, outlook.
Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
Configuring and managing backup & procedure, evaluating software’s.